Spanish/English Codeswitching in Service Encounter…

ABSTRACT. This paper reports on data collected in service encounters in New York and California. Assuming the role of customer, fieldworkers visited businesses and addressed service workers in Spanish. In the majority of 715 encounters, accommodation to the customer’s language choice came at the first turn. That is, in the worker’s next turn after having been addressed in Spanish, he or she…


Spanish/English Codeswitching in Service Encounter… | indiecorp | 4.5